Client Support Associate
About The Position
The Client Support Associate is a customer-facing role focused on providing welcoming, exceptional experiences to clients visiting the offices and supporting their journey. The role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. The position also involves serving as a local brand ambassador by visiting shops, events, and community locations to raise brand awareness and recruit talent. Associates use local market knowledge and social media skills to expand the organization’s reach and build a talent pipeline. Seasonal positions are mentioned, and full-time and part-time positions are available.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Visit local shops, events, and community locations to drive brand awareness and recruit talent.
- Use local market knowledge and social media skills to expand reach and build a talent pipeline.
- Engage with clients visiting the offices and help ensure exceptional client experiences.
- Confirm appointments and follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
Benefits
- Earned Wage Access
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training and development
- Work Lotto (win money for logged shifts)
- Low-cost healthcare, dental, and vision benefits
- Teladoc sessions for the employee and household for $18 per month
- Free identity theft protection
- Corporate discount program
- Free tax preparation training and PTIN registration reimbursement
- Referral bonus opportunities
- Free continuing tax education
- Medical and prescription benefit option, eligible after working 1,560 hours annually
- 401(k) with company match, eligible after working the first 1,000 hours
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
