Client Support Associate
About The Position
Jackson Hewitt is hiring a Seasonal Client Support Associate to welcome visitors and provide essential support in a customer-service-oriented office environment. The role focuses on building relationships with clients and ensuring a positive experience. The position is open to applicants with varied work backgrounds and experience levels. Full-time and part-time positions are available, with flexible scheduling options. Compensation is $11.00–$14.00 per hour. The role requires PTIN certification. Jackson Hewitt offers tax preparation training, continuing education, on-the-job mentorship, and opportunities for advancement.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
- Obtain PTIN certification.
Nice To Haves
- Prior customer service or sales experience is preferred but not required.
Responsibilities
- Welcome clients and serve as a friendly point of contact for office visitors.
- Engage with clients and confirm appointments.
- Follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
- Provide customer support and help troubleshoot basic computer issues.
Benefits
- Earned Wage Access
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training and development
- Low-cost healthcare, dental, and vision benefits
- Teladoc access for the employee and household for $18 per month
- Free identity theft protection
- Corporate discount program
- Free tax preparation training
- PTIN registration reimbursement
- Referral bonus opportunities
- Free continuing tax education
- Medical and prescription benefit option after working 1,560 hours annually
- 401(k) with company match after working the first 1,000 hours
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
