Client Support Associate

Jackson Hewitt - ERS • Norcross, GA

1d • $11 - $14

About The Position

Join the team as a Seasonal Client Support Associate and serve as a friendly, welcoming point of contact for visitors to the offices. The role focuses on providing exceptional client experiences and essential support by engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. The employer welcomes applicants regardless of work background or experience level. Full-time and part-time positions are available.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Nice To Haves

• Prior customer service or sales experience is preferred, but not required.

Responsibilities

• Engage with clients and help ensure exceptional client experiences.
• Confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.
• Provide essential support to clients visiting the offices.

Benefits

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training and development
• Work Lotto (chance to win money for logged shifts)
• Low-cost healthcare, dental, and vision benefits
• Teladoc sessions for the employee and household for $18 per month
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities for referring qualified candidates
• Free continuing tax education
• Medical and prescription benefit option after working 1,560 hours annually
• 401(k) with company match after working the first 1,000 hours

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed