Client Support Associate
About The Position
Jackson Hewitt is hiring a Seasonal Client Support Associate to welcome clients visiting its offices and help provide an exceptional client experience. The role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged while they wait. The position is suited to someone with strong communication skills who enjoys building client relationships and working in a customer-focused environment. Applicants of all work backgrounds and experience levels are welcome. The posting offers full-time and part-time positions with flexible scheduling. Compensation is $11.00–$14.00 per hour. Jackson Hewitt also provides tax preparation training, continuing education, and opportunities for advancement. A PTIN certification is required.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
- PTIN certification is required.
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Welcome clients visiting the office and support a positive client experience.
- Engage with clients and help keep them engaged during wait times.
- Confirm appointments.
- Follow up with past and potential clients.
- Distribute marketing materials.
Benefits
- Earned Wage Access
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training and development
- Low-cost healthcare, dental, and vision benefits
- Teladoc sessions for the employee and household for $18 per month
- Free identity theft protection
- Corporate discount program
- Free tax preparation training and PTIN registration reimbursement
- Referral bonus opportunities
- Free continuing tax education
- Medical and prescription benefit option after working 1,560 hours annually
- 401(k) with company match after working the first 1,000 hours
- Work Lotto opportunity to win money for logged shifts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
