Client Support Associate

Jackson Hewitt - GCM • Tampa, FL

11d • $15 - $16

About The Position

Join the team as a Seasonal Client Support Associate and serve as a friendly point of contact for visitors to the offices. The role focuses on ensuring exceptional client experiences and providing essential support. You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Applicants of all work backgrounds and experience levels are welcome. Full-time and part-time positions are available.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Nice To Haves

• Prior customer service or sales experience is preferred, but not required.

Responsibilities

• Engage with clients and help ensure an exceptional client experience.
• Confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.

Benefits

• Earned Wage Access.
• Competitive salary.
• Employee discounts.
• Flexible schedule.
• Opportunity for advancement.
• Training and development.
• Work Lotto, with the opportunity to win money for logged shifts.
• Low-cost healthcare, dental, and vision benefits.
• Teladoc sessions for the employee and household for $18 per month.
• Free identity theft protection.
• Corporate discount program.
• Free tax preparation training and PTIN registration reimbursement.
• Referral bonus opportunities.
• Free continuing tax education.
• Medical and prescription benefit option after working 1,560 hours annually.
• 401(k) with company match, eligible after working the first 1,000 hours.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed