Client Support Associate

FRW•San Antonio, TX

12d

About The Position

The Client Support Associate provides a welcoming, customer-service-oriented experience for clients visiting Jackson Hewitt offices and supports local brand awareness and talent recruiting. The role involves visiting local shops, events, and community locations; using local market knowledge and social media to expand reach and build a talent pipeline; and engaging with clients throughout their office visit. The position is described as seasonal, with full-time and part-time positions available. Compensation is $14.25 per hour. PTIN certification is required.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.
Ability to obtain PTIN certification.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Visit local shops, events, and community locations to drive brand awareness and recruit new talent.
Use local market knowledge and social media skills to expand outreach and build a talent pipeline.
Welcome office visitors and help ensure an exceptional client experience.
Engage with clients and confirm appointments.
Follow up with past and potential clients.
Distribute marketing materials.
Keep clients engaged during wait times.