Client Support Associate
About The Position
The Seasonal Client Support Associate serves as a welcoming, customer-service-oriented point of contact for clients visiting Jackson Hewitt offices. The role involves engaging with clients, confirming appointments, following up with current and prospective clients, distributing marketing materials, and keeping clients engaged while they wait. Associates also visit local shops, events, and community locations to increase brand awareness and recruit prospective talent, drawing on local market knowledge and social media skills to expand the organization’s reach and build a talent pipeline. The posting welcomes applicants regardless of work background or experience level and describes both full-time and part-time opportunities. Compensation is $16.50–$17.50 per hour. A PTIN certification is listed as required. Jackson Hewitt describes itself as a national tax-preparation brand that offers tax-preparation services and guidance, training, continuing education, and on-the-job mentorship.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
- Obtain a Preparer Tax Identification Number (PTIN).
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Engage with clients and help provide an exceptional office experience.
- Confirm appointments and follow up with past and potential clients.
- Distribute marketing materials and keep clients engaged during wait times.
- Visit local shops, events, and community locations to increase brand awareness and recruit new talent.
- Use local market knowledge and social media skills to expand the organization’s reach and build a talent pipeline.
Benefits
- Earned Wage Access.
- Competitive salary.
- Employee discounts and corporate discount program.
- Flexible schedule options.
- Opportunities for advancement.
- Training and development.
- Work Lotto: opportunity to win money for logged shifts.
- Low-cost health, dental, and vision benefits.
- Teladoc sessions for the employee and household for $18 per month.
- Free identity theft protection.
- Free tax preparation training.
- PTIN registration reimbursement.
- Referral bonus opportunities and employee referral program.
- Free continuing tax education.
- Medical and prescription benefit option after working 1,560 hours annually.
- 401(k) with company match after working the first 1,000 hours.
- Tax training, continuing education, and on-the-job mentorship.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
