Client Support Associate
Jackson Hewitt - EMR•Port Allen, LA
About The Position
Join the team as a Seasonal Client Support Associate and serve as a welcoming point of contact for visitors to the offices. The role focuses on helping provide exceptional client experiences and essential support in a customer service-oriented environment. The associate engages with clients, confirms appointments, follows up with past and potential clients, distributes marketing materials, and keeps clients engaged during wait times. The position offers an opportunity to learn new skills and grow in a customer-focused role.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Engage with clients and help provide an exceptional client experience.
- Confirm appointments.
- Follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
Benefits
- Earned Wage Access
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training and development
- Work Lotto opportunity to win money for logged shifts
- Low-cost healthcare, dental, and vision benefits
- Teladoc sessions for the employee and household for $18 per month
- Free identity theft protection
- Corporate discount program
- Free tax preparation training and PTIN registration reimbursement
- Referral bonus opportunities
- Free continuing tax education
- Medical and prescription benefit option after working 1,560 hours annually
- 401(k) with company match after working the first 1,000 hours
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
