Client Support Associate

Jackson Hewitt - EMR•Breaux Bridge, LA

About The Position

Join the team as a Seasonal Client Support Associate and serve as a friendly point of contact for visitors to the offices. The role supports exceptional client experiences by engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. The position is suited to someone who enjoys building client relationships and working in a welcoming, customer service-oriented environment. Applicants of any work background or experience level are welcome.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Engage with clients and help ensure an exceptional client experience.
Confirm appointments.
Follow up with past and potential clients.
Distribute marketing materials.
Keep clients engaged during wait times.

Benefits

Earned Wage Access
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training and development
Low-cost healthcare, dental, and vision benefits
Teladoc sessions for the employee and household for $18 per month
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities
Free continuing tax education
Medical and prescription benefit option, eligible after working 1,560 hours annually
401(k) with company match, eligible after working the first 1,000 hours
Work Lotto: chance to win money for logged shifts