Client Support Associate

Jackson Hewitt - EMR • Broussard, LA

5d

About The Position

Join the team as a Seasonal Client Support Associate and serve as a welcoming point of contact for clients visiting the offices. The role focuses on providing exceptional client experiences and essential support by engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. The position is suited to someone who enjoys customer service and building strong client relationships. Full-time and part-time positions are available.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and the ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Nice To Haves

• Prior customer service or sales experience is preferred but not required.

Responsibilities

• Engage with clients visiting the offices and help provide an exceptional client experience.
• Confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.

Benefits

• Earned Wage Access.
• Competitive salary.
• Employee discounts and a corporate discount program.
• Flexible schedule options.
• Opportunity for advancement.
• Training and development.
• Low-cost healthcare, dental, and vision benefits.
• Teladoc sessions for the employee and household for $18 per month.
• Free identity theft protection.
• Free tax preparation training and PTIN registration reimbursement.
• Referral bonus opportunities and an employee referral program.
• Free continuing tax education.
• Medical and prescription benefit option after working 1,560 hours annually.
• 401(k) with company match after working the first 1,000 hours.
• Work Lotto opportunity to win money for logged shifts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed