Client Support Associate

Jackson Hewitt - EMR•Lafayette, LA

About The Position

Join the team as a Seasonal Client Support Associate and serve as a friendly point of contact for visitors to the offices. The role focuses on creating exceptional client experiences and providing essential support. You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. The position is suited to someone who enjoys a welcoming, customer service-oriented environment, building client relationships, and learning in a customer-focused role. Full-time and part-time positions are available, with flexible schedule options.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Engage with clients and support a positive client experience.
Confirm appointments.
Follow up with past and potential clients.
Distribute marketing materials.
Keep clients engaged during wait times.

Benefits

Earned Wage Access.
Competitive salary.
Employee discounts.
Flexible schedule.
Opportunity for advancement.
Training and development.
Work Lotto opportunity to win money for logged shifts.
Low-cost healthcare, dental, and vision benefits.
Teladoc sessions for the employee and household for $18 per month.
Free identity theft protection.
Corporate discount program.
Free tax preparation training and PTIN registration reimbursement.
Referral bonus opportunities.
Free continuing tax education.
Medical and prescription benefit option, eligible after working 1,560 hours annually.
401(k) with company match, eligible after working the first 1,000 hours.