Client Support Associate

EMR • New Roads, LA

5d • Onsite

About The Position

Jackson Hewitt is seeking a Seasonal Client Support Associate to provide a welcoming, customer service-oriented experience for clients visiting its offices. The role involves engaging with clients, confirming appointments, following up with past and prospective clients, distributing marketing materials, and keeping clients engaged during wait times. The position is suited to someone with strong communication skills who enjoys building client relationships. Candidates of any work background or experience level are welcome to apply.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.
• PTIN certification is required.

Nice To Haves

• Prior customer service or sales experience is preferred, but not required.

Responsibilities

• Welcome clients visiting the office and help ensure an exceptional client experience.
• Engage with clients and build positive relationships.
• Confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.

Benefits

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training and development
• Work Lotto (chance to win money for logged shifts)
• Low-cost healthcare, dental, and vision benefits
• Teladoc sessions for the employee and household for $18 per month
• Free identity theft protection
• Corporate discount program
• Free tax preparation training
• PTIN registration reimbursement
• Referral bonus opportunities
• Free continuing tax education
• Medical and prescription benefit option after 1,560 hours worked annually
• 401(k) with company match after the first 1,000 hours worked

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed