Client Support Associate

Jackson Hewitt - EMR • Donaldsonville, LA

5d

About The Position

Join the team as a Seasonal Client Support Associate and serve as a friendly point of contact for people visiting the offices. The role focuses on ensuring positive client experiences and providing essential support. The associate engages with clients, confirms appointments, follows up with past and potential clients, distributes marketing materials, and keeps clients engaged during wait times. The posting welcomes applicants regardless of work background or experience level.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Nice To Haves

• Prior customer service or sales experience is preferred but not required.

Responsibilities

• Engage with clients visiting the offices and help ensure an exceptional client experience.
• Confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.

Benefits

• Earned Wage Access to access a portion of earned wages before payday.
• Competitive salary.
• Employee discounts and a corporate discount program.
• Flexible schedule options.
• Opportunity for advancement within the organization.
• Training and development.
• Work Lotto opportunity to win money for logged shifts.
• Low-cost healthcare, dental, and vision benefits.
• Teladoc sessions for the employee and household for $18 per month.
• Free identity theft protection.
• Free tax preparation training and PTIN registration reimbursement.
• Referral bonus opportunities for referring qualified candidates.
• Free continuing tax education.
• Medical and prescription benefit option after working 1,560 hours annually.
• 401(k) with company match after working the first 1,000 hours.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed