Client Support and Service Coordinator - RRH

VOA Illinois•Chicago, IL

12d•Onsite

About The Position

The Client Support and Service Coordinator works in Volunteers of America Illinois’ Rapid Rehousing program, which combines rental assistance, housing navigation, and supportive services to help individuals and families secure and retain permanent housing. The program follows Housing First principles: access to housing is not conditioned on employment, income, sobriety, or criminal history. The coordinator manages a typical caseload of 20 to 25 clients and provides trauma-informed, strength-based, culturally responsive, and harm-reduction-focused support. The role involves community-based client support, housing searches and lease-up, landlord communication, service coordination, and accurate case documentation. The coordinator independently organizes a changing weekly schedule, follows through on client-defined goals, and supports housing stability through regular communication, home visits, community meetings, and referrals. The position is on-site and community-based, with eligibility for one remote day per week after a six-month training period.

Requirements

Bachelor’s degree in human services, Social Work, Psychology, Education, Business, or a related field.
At least two years of experience in case management, homeless services, or supporting vulnerable populations, including experience with trauma-informed care and Housing First.
Strong assessment, communication, collaboration, motivational interviewing, and de-escalation skills.
A client-centered approach grounded in harm reduction.
Ability to prioritize competing needs, manage a schedule independently, and maintain timely, accurate records.
Proficiency in Microsoft Office and documentation systems.
Valid driver’s license and ability to travel in the community and transport clients as needed.

Nice To Haves

HMIS experience.
Knowledge of Chicago housing resources.
Experience with landlord engagement or housing placement.

Responsibilities

Assess client strengths, housing barriers, service needs, and program eligibility; develop and update individualized Housing Stability Plans with clients.
Maintain weekly client communication and coordinate services supporting housing retention, income growth, and client-defined goals.
Support housing searches and lease-up, communicate with landlords, coordinate rental assistance, and address barriers to prevent eviction and sustain housing.
Use motivational interviewing, active listening, and culturally responsive advocacy to engage clients; provide crisis intervention and de-escalation when urgent needs arise.
Connect clients with employment, benefits, healthcare, and community resources in collaboration with internal teams and service partners.
Conduct home visits and community meetings; transport clients, assist with vehicle access and mobility as needed, and deliver welcome packages into homes when necessary.
Maintain accurate case notes and client records in HMIS and other required databases in accordance with HUD standards.
Complete session notes by the end of the week or the following Monday.
Organize weekly client visits, outreach, and documentation independently; adapt to changing needs while meeting service expectations.
Attend weekly supervision, biweekly team meetings, and monthly departmental meetings.