Scheduler and Client Service Coordinator

Senior Helpers - The Villages • Leesburg, FL

4d • Onsite

About The Position

Senior Helpers is seeking a full-time Scheduler and Client Service Coordinator for its Leesburg, Florida office. This is an in-office role for a dedicated, detail-oriented, quality- and customer-focused professional. The position is essential to smooth agency operations and to providing clients and their families with high-quality, consistent service.

The coordinator manages client and caregiver schedules, supports new-client onboarding, responds to scheduling issues, maintains accurate records, and provides administrative support. The role may also include occasional on-call duty as assigned by the agency Director of Operations.

Requirements

• High school diploma or equivalent.
• Proven experience in scheduling, customer service, and administrative roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with scheduling software and Microsoft Office Suite.
• Ability to handle sensitive and confidential information with discretion.

Nice To Haves

• Additional education or certifications in healthcare or administration.

Responsibilities

• Create, coordinate, and manage care schedules for caregivers and clients to ensure timely, efficient, and consistent service delivery.
• Ensure client schedules are fully, accurately, and appropriately staffed.
• Build new client schedules in the agency system, attending to client care needs, caregiver assignments, and payer billing requirements.
• Match care team members with client schedules and care needs.
• Respond quickly and effectively to scheduling conflicts, emergencies, and caregiver call-outs to accommodate client needs.
• Serve as a point of contact for new clients and families and gather and execute new-client onboarding documentation.
• Maintain accurate records of client information, schedules, and caregiver availability.
• Handle occasional on-call duty as assigned by the agency Director of Operations.
• Provide administrative support to the office as required.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage.
• Paid time off (PTO).
• Paid holidays.
• Flexible, supportive, and friendly work environment.
• Training and professional development opportunities.
• Opportunity to contribute to meaningful work supporting seniors in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED