Scheduler and Client Service Coordinator

The Villages • Leesburg, FL

2d • Onsite

About The Position

Senior Helpers, a family-owned in-home personal care agency, is seeking a full-time Scheduler and Client Service Coordinator for its Leesburg, Florida office. This is an in-office role requiring a detail-oriented, quality-focused, customer-focused professional. The position is essential to smooth agency operations and to providing clients and their families with high-quality, consistent service.

The coordinator creates and manages caregiver and client schedules, supports client onboarding, maintains accurate records, responds to scheduling changes and emergencies, and provides administrative support. The role may include occasional on-call duty as assigned by the agency Director of Operations.

Requirements

• High school diploma or equivalent.
• Proven experience in scheduling, customer service, and administrative roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with scheduling software and Microsoft Office Suite.
• Ability to handle sensitive and confidential information with discretion.

Nice To Haves

• Additional education or certifications in healthcare or administration.

Responsibilities

• Create, coordinate, and manage care schedules for caregivers and clients to ensure timely, efficient, and consistent service delivery.
• Ensure client schedules are fully, accurately, and appropriately staffed.
• Build new client schedules in the agency system, accounting for client care needs, caregiver assignments, and payer billing requirements.
• Match care team members with client schedules and care needs.
• Respond quickly and effectively to scheduling conflicts, emergencies, and caregiver call-outs to accommodate client needs.
• Serve as the point of contact for new clients and families during the gathering and execution of onboarding documentation.
• Maintain accurate records of client information, schedules, and caregiver availability.
• Handle occasional on-call duty as assigned by the agency Director of Operations.
• Provide administrative support to the office as required.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage.
• Paid time off (PTO).
• Paid holidays.
• Flexible, supportive, and friendly work environment.
• Training and professional development opportunities.
• Opportunity to contribute to meaningful work supporting seniors in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED