Client Success Associate- (French Canadian/English) Remote Opportunity!
About The Position
The Client Success Associate supports Gartner’s Client for Life philosophy by helping clients realize value from Gartner services that exceeds their investment. The role involves understanding clients’ business priorities and challenges, explaining Gartner’s offerings, onboarding new and upgraded clients, demonstrating Gartner resources to prospects, and encouraging engagement with Gartner products. The position is part of New Client Engagement (NCE), a fast-paced unit within the Client Success Organization. NCE includes Client Onboarding and Insights Platform Walkthroughs for prospects. The team uses Gartner resources and the gartner.com platform to provide a connected experience from prospect demonstrations through onboarding and ongoing service support. The associate applies strategic thinking and relationship-building to help executives address business challenges, align Gartner research and expertise with their initiatives, and contribute to Gartner’s growth.
Requirements
- At least 6 months of relevant professional and/or internship experience, with a proven record of success and a passion for driving client success.
- Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
- Ability to be agile and flexible.
- Well-defined time-management and organizational skills.
- Bilingual in English and French.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead prospect and/or client calls to understand priorities and challenges and explain the value of Gartner products and services.
- Communicate Gartner services and capabilities to prospective clients and demonstrate their value to decision makers.
- Collaborate with Sales teams on effective demonstrations of Gartner products and resources to increase the likelihood of engagement and license purchases.
- Communicate with internal Gartner partners to overcome obstacles and maximize value for prospects and clients.
- Research prospective and existing companies, C-level executives, business trends, and competitive intelligence.
- Prepare relevant, tailored Gartner resources to drive impact.
Benefits
- Competitive salary
- Generous paid time off
- Charity match program
- Medical, dental, and vision plans
- Parental leave
- Employee Assistance Program (EAP)
- 401(k) matching
- Professional development and growth opportunities
- World-class onboarding and ongoing training
- Annual performance bonus or role-based uncapped sales incentive plan, as applicable
- Opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
