Client Success Associate NCE (Portuguese) Remote opportunity
About The Position
The Client Success Associate is part of Gartner’s New Client Engagement (NCE) team within the Client Success Organization. The team provides service to prospects and clients through client onboarding and pre-sale demonstrations of Gartner resources, including the gartner.com platform. The role supports a client experience that moves from prospect demonstrations to onboarding and then ongoing service delivery. Associates work to understand clients’ business priorities and challenges, identify relevant ways Gartner can help, articulate the value of Gartner’s products and services, and encourage engagement. The role applies strategic thinking and relationship-building to help executives address business challenges and align Gartner research and expertise with their priorities. This position requires fluency in English and Portuguese.
Requirements
- At least 6 months of relevant professional and/or internship experience, with a proven track record of success and a passion for driving client success.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Ability to be agile and flexible.
- Well-defined time-management and organizational skills.
- Bilingual in English and Portuguese.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead prospect and/or client calls to understand priorities and challenges and explain the value of Gartner products and services.
- Communicate Gartner’s services and capabilities to prospective clients and demonstrate their value to decision makers.
- Collaborate with Sales teams to demonstrate Gartner products and resources effectively and increase the likelihood of client engagement and license purchases.
- Communicate with internal Gartner partners to overcome obstacles and maximize value for prospects and clients.
- Research prospective and existing companies, C-level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.
Benefits
- Competitive salary
- Generous paid time off
- Charity match program
- Medical, dental, and vision plans
- Parental leave
- Employee Assistance Program (EAP)
- 401(k) matching
- Professional development and growth opportunities
- World-class onboarding training through Gartner Academy and ongoing training from the Learning & Development team and leadership
- Annual bonus plan based on company and individual performance, or a role-based uncapped sales incentive plan, as applicable
- Opportunity to purchase company stock at a discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
