Customer Success Associate (Portuguese Speaking)
About The Position
The Customer Success Associate focuses on building long-term strategic customer relationships, driving product adoption, and identifying growth opportunities across a high volume of Datadog customers to support successful product use and retention. The role advocates for customers internally and uses a defined methodology to understand customer needs and communicate the value of Datadog products. Datadog describes its workplace as hybrid, with office culture emphasizing collaboration and relationships. The associate manages customer requests and account strategies, advises customers on effective product use, monitors account usage for adoption opportunities and renewal risks, and collaborates with internal teams. The position is intended for someone motivated to grow a career in Customer Success.
Requirements
- At least 1 year of experience in a customer account-facing role.
- Fluency in Portuguese.
- Strong written and verbal communication skills and excellent attention to detail.
- Experience independently negotiating contract terms and overcoming pricing objections for upsell and cross-sell activities.
- A customer-minded approach focused on providing value.
- Motivation to pursue a sales career and grow in Customer Success.
- Passion for building long-term relationships.
Responsibilities
- Identify target opportunities, manage the full sales cycle, and proactively build strategic customer relationships with a focus on retention.
- Manage requests from an assigned book of business, including technical support escalations, billing questions, and documentation or enablement requests.
- Adapt account management strategies to customers’ differing requirements and needs.
- Advise customers on effectively leveraging Datadog solutions.
- Monitor and identify usage trends to uncover renewal risks and support greater adoption.
- Collaborate with internal support, product, finance, and legal teams.
Benefits
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive company culture and opportunities to join Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Healthcare, dental, parental planning, and mental health benefits.
- 401(k) plan and match.
- Paid time off.
- Fitness reimbursements.
- Discounted employee stock purchase plan.
- Competitive salary and equity package, which may include variable compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
