Client Specialist Key

Knitwell Group•Midland, TX

5d•Onsite

About The Position

Talbots is hiring a part-time Client Specialist to build customer relationships and deliver exceptional service in its Midland, Texas store. The role focuses on cultivating a strong clientele through prospecting, outreach, appointment setting, and thoughtful, relevant selling. The Client Specialist helps customers find products that meet their needs, shares current products and fashion trends, and represents the Talbots brand professionally. The position may also involve leading or supervising others on occasion and opening or closing the store.

Requirements

Available to work at least 20 hours per week.
Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Able to work cooperatively in a diverse work environment.
Strong ambition and passion for achieving individual and team goals.
Passion for selling and ability to find organized, thoughtful ways to drive store traffic.
Excellent written and verbal communication skills and a high level of integrity.
Strong planning and organizational skills, including proactive, relevant, timely, and meaningful client outreach.
Professional, assertive, and friendly, with the ability to make decisions independently.
Technological aptitude to navigate POS, computer, iPad, and handheld systems.
Comfortable climbing ladders, moving regularly, and standing for extended periods.
Able to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Create a culture of hospitality by delivering exceptional customer experiences and building enduring internal and external relationships.
Use service enhancers, including Concierge, to strengthen customer relationships.
Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize work to meet customer and business needs.
Understand customers’ needs and wants through intentional conversation.
Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
Participate in community and store activities and events that promote the Talbots brand.
Lead or supervise others on occasion.
Open the store for business and/or close the store.
Represent the brand image professionally.