Client Specialist Key, Holden MA

KnitWell Group • Holden, MA

5d • Onsite

About The Position

The Client Specialist Key creates exceptional customer experiences and builds enduring relationships with customers, associates, and the community. The role focuses on prospecting, developing a strong clientele of new and existing customers, achieving sales and service metrics, and promoting the Talbots brand. The position may also involve leading or supervising others on occasion and opening or closing the store.

This is a regular part-time position at the Holden, Massachusetts store. Associates must be available at least 20 hours per week and work a flexible schedule based on business needs, including evenings, weekends, and holidays. The stated pay range is $16.00–$20.00 per hour.

Requirements

• Available to work at least 20 hours per week.
• Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Able to work cooperatively in a diverse work environment.
• Strong ambition and passion for achieving individual and team goals.
• Passion for selling and ability to identify thoughtful ways to drive new store traffic.
• Excellent written and verbal communication skills and a high level of integrity.
• Strong planning and organizational skills for timely, relevant, and meaningful client outreach.
• Professional, assertive, and friendly, with the ability to make decisions independently.
• Technological aptitude to navigate POS, computer, iPad, and handheld systems.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods.
• Able to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

• Create a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
• Support service enhancers, including active use of Concierge, to build strong relationships.
• Achieve sales and service metrics, including clientelling and outreach, appointment setting, and Talbots Classic Awards.
• Plan and prioritize tasks and responsibilities to meet customer and business needs.
• Understand customer needs and wants through intentional conversation.
• Share current products and fashion trends with customers to help wardrobe, inspire, and build trust.
• Participate in community and store activities and events that promote the Talbots brand.
• Lead or supervise others on occasion.
• Open the store for business and/or close the store.
• Professionally represent the brand image.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts on Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to progress beyond the position.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed