Client Specialist Key

Knitwell Group•Atlanta, GA

7d•Onsite

About The Position

Talbots is hiring a part-time Client Specialist to build customer and community relationships and support sales and service goals. The role focuses on prospecting, developing a strong clientele, creating exceptional customer experiences, and using relevant, timely outreach to drive sales. The Client Specialist shares product information and fashion trends, supports store and community activities, and helps maintain the Talbots brand image. The position may also involve leading or supervising others on occasion and opening or closing the store.

Requirements

Available to work at least 20 hours per week.
Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Able to work cooperatively in a diverse work environment.
Strong written and verbal communication skills and a high level of integrity.
Strong planning and organizational skills, including proactive customer outreach.
Professional, assertive, and friendly, with the ability to make decisions independently.
Technological aptitude to use POS, computer, iPad, and handheld systems.
Comfortable climbing ladders, moving regularly, and standing for extended periods.
Able to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Create a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
Use service enhancers, including Concierge, to build strong customer relationships.
Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks to meet customer and business needs.
Understand customer needs and wants through intentional conversations.
Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
Participate in community and store activities and events that promote the Talbots brand.
Lead or supervise others on occasion and open or close the store.
Represent the brand image professionally.