Client Specialist Key

KnitWell Group•Atlanta, GA

6d•Onsite

About The Position

The Client Specialist at Talbots creates exceptional customer experiences, builds enduring relationships with customers and associates, and cultivates a strong clientele through prospecting and outreach to existing and new customers. The role supports store sales and service goals, promotes the Talbots brand, and may occasionally lead or supervise others, open the store, or close it. The position is regular, part-time, and requires availability for at least 20 hours per week, including a flexible schedule based on business needs.

Requirements

Available to work at least 20 hours per week.
Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Able to work cooperatively in a diverse work environment.
Strong ambition and passion for achieving goals individually and as part of a store team.
Passion for selling and ability to identify thoughtful ways to drive new store traffic.
Excellent written and verbal communication skills and a high level of integrity.
Strong planning and organizational skills, including proactively contacting clients with relevant, timely, and meaningful sales outreach.
Professional, assertive, and friendly, with the ability to make decisions independently.
Technological aptitude to navigate POS, computer, iPad, and handheld systems.
Comfortable climbing ladders, moving around regularly, and standing for extended periods.
Able to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships internally and externally.
Use service enhancers, including Concierge, to build strong customer relationships.
Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Understand customer needs and wants through intentional conversation.
Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
Participate in community and store activities and events that promote the Talbots brand.
Occasionally lead or supervise others and open or close the store.
Professionally represent the brand image.