Client Specialist Key

KnitWell Group • Midland, TX

4d • Onsite

About The Position

Talbots is hiring a part-time Client Specialist to build customer relationships and support sales and service at its Midland, Texas store. The role focuses on prospecting and developing a strong clientele from both new and existing customers, creating exceptional customer experiences, and representing the Talbots brand. The Client Specialist works collaboratively with the store team, may occasionally lead or supervise others, and may open or close the store. The position requires at least 20 hours of availability per week and a flexible schedule that includes evenings, weekends, and holidays as business needs require.

Requirements

• Available to work at least 20 hours per week.
• Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Strong ambition and passion for achieving individual and team goals.
• Able to work cooperatively in a diverse, team-oriented environment.
• Passionate about selling and able to identify thoughtful ways to drive store traffic.
• Excellent written and verbal communication skills and a high level of integrity.
• Strong planning and organizational skills, including proactive, relevant, timely, and meaningful client outreach.
• Professional, assertive, and friendly, with the ability to make decisions independently.
• Technological aptitude to use POS, computer, iPad, and handheld systems.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods.
• Able to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

• Create a culture of hospitality through exceptional customer experiences and build lasting relationships with customers, associates, and the community.
• Use service enhancers, including Concierge, to strengthen customer relationships.
• Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
• Plan and prioritize tasks to meet customer and business needs.
• Understand customer needs and preferences through intentional conversation.
• Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
• Participate in community and store activities and events that promote the Talbots brand.
• Occasionally lead or supervise others and open or close the store.
• Represent the brand image professionally.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages available to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts on Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to advance beyond the position.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed