Client Specialist Key, Holden MA

Knitwell Group•Holden, MA

7d•$16 - $20•Onsite

About The Position

The Client Specialist Key creates exceptional customer experiences, builds lasting relationships with customers and associates, and helps cultivate a welcoming store environment. The role focuses on prospecting and developing a strong clientele, driving sales and service results, and sharing product knowledge and fashion trends. It also involves supporting store operations, including occasionally leading or supervising others and opening or closing the store. This is a regular part-time position requiring at least 20 hours of availability per week, with a flexible schedule based on business needs.

Requirements

At least 20 hours of availability per week.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Ability to work cooperatively in a diverse work environment.
Strong written and verbal communication skills and a high level of integrity.
Strong planning and organizational skills for timely and relevant client outreach.
Professional, assertive, and friendly demeanor, with the ability to make decisions independently.
Technological aptitude to use POS, computer, iPad, and handheld systems.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Passion for selling, with organized and thoughtful approaches to driving store traffic.
Ambition and passion for achieving individual and team goals.
Ability to build customer and community relationships, including prospecting and developing a clientele.

Responsibilities

Create a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
Use service enhancers, including Concierge, to strengthen customer relationships.
Achieve sales and service metrics in areas such as clienteling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks to meet customer and business needs.
Understand customer needs and preferences through intentional conversation.
Share current products and fashion trends to help customers build appropriate wardrobes and trust.
Participate in community and store activities and events that promote the Talbots brand.
Occasionally lead or supervise others and open or close the store.
Represent the brand image professionally.