Client Specialist

KnitWell Group•Austin, TX

About The Position

Talbots is hiring a Client Specialist to create exceptional customer experiences, build lasting relationships with customers and associates, and support sales and service goals. The role focuses on prospecting and developing a strong clientele among both existing and new customers, while contributing to a collaborative store team and representing the Talbots brand professionally. The position is regular, part-time, with open availability of 20–29 hours per week and a flexible schedule based on business needs, including evenings, weekends, and holidays.

Requirements

Have open availability of 20–29 hours per week.
Be able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrate strong planning and organizational skills, including proactively contacting clientele with relevant, timely, and meaningful sales outreach.
Be able to make decisions independently and interact professionally, assertively, and in a friendly manner.
Have the technological aptitude to use POS, computer, iPad, and handheld systems.
Be able to climb ladders, move around regularly, and stand for extended periods.
Be able to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.
Work cooperatively in a diverse work environment.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships internally and externally.
Support service enhancers that build strong relationships, including active use of Concierge.
Achieve sales and service metrics in areas such as clientelling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Understand customer needs and wants through intentional conversation.
Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
Participate in community and store activities and events that promote the Talbots brand.
Professionally represent the brand image.