Client Specialist

Baird•Louisville, KY

About The Position

As a Client Specialist at Baird, you will deliver outstanding client service and operational support to one or more Financial Advisors, contributing to the client experience and the success of Baird’s Private Wealth Management business. The position supports client onboarding, communications, account operations, and client events, helping tailor wealth management solutions to clients’ individual needs. Candidates who do not yet hold all required licenses may be hired under the title Client Assistant while studying to obtain them.

Requirements

At least 2 years of prior industry and/or administrative work experience.
Active SIE, Series 7, and Series 66 licenses, or Series 63 and Series 65 licenses; alternatively, willingness to study for and obtain the licenses within 18 months of hire. Baird provides and pays for training and resources.
Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions.
Proficiency in Microsoft Word, Excel, and PowerPoint, and ability to learn and use Baird Private Wealth Management technology platforms.
Excellent verbal and written communication skills, including the ability to exchange ideas and information effectively.
Attention to detail and accuracy.
Strong organizational skills and consistent ability to prioritize team workflow to meet goals on time.
Understanding of compliance regulations and correspondence policies, and ability to maintain client confidentiality.
Analytical and critical problem-solving skills.

Nice To Haves

Strong technology aptitude, including the ability to adopt AI-enabled tools, is preferred.
A bachelor’s degree is preferred but not required.

Responsibilities

Coordinate client onboarding, including managing Financial Advisor prospect pipelines, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning assets to Baird, and establishing ongoing client communication and service plans.
Learn about and leverage partnerships with Baird’s Corporate Resource Groups to support client wealth management solutions.
Answer incoming phone calls, handle client needs where possible, and inform Financial Advisors of actions taken.
Schedule client appointments and conference rooms as needed.
Assemble or generate paperwork, reports, and other materials for client meetings.
Understand and support adherence to firm and financial industry regulatory policies.
Manage the Financial Advisor’s or team’s social media presence as needed, including websites, LinkedIn, and X.
Maintain Financial Advisor CRM systems and use them to manage client relationships through mailings, reporting, email tracking, and service models.
Organize and coordinate seminars and client events as needed, including preparing client lists and materials, developing seminar or meeting content, coordinating presentations, and following up with clients.
Identify ways to improve Financial Advisors’ business effectiveness and marketability.
Initiate and complete transactions and other work needed to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter security orders, such as stocks, bonds, fixed income, options, and annuities, when authorized by Financial Advisor instructions or a client’s verbal direction.
Provide backup support to other teams and the branch and perform other duties and special projects as needed.
Review investment opportunities daily and alert Financial Advisors to items requiring action, including available funds or money line, maturing securities, reorganization items, and prior-day activities.