Client Specialist

Baird•Milwaukee, WI

About The Position

As a Client Specialist at Baird, you will deliver client service and operational support to one or more Financial Advisors. The role supports Baird’s Private Wealth Management business by coordinating client onboarding, managing communications, supporting account operations, and helping organize client events. It involves supporting the client experience by understanding client needs and helping tailor wealth management solutions.

Requirements

At least 2 years of prior industry and/or administrative work experience.
Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 licenses, or Series 63 and Series 65 licenses; alternatively, willingness to study for and obtain the licenses within 18 months of hire. Baird provides and pays for training and resources.
Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn and use Baird’s Private Wealth Management technology platforms.
Excellent verbal and written communication skills, including the ability to exchange ideas and information effectively.
Attention to detail and accuracy.
Strong organizational skills and ability to prioritize team workflow to achieve goals on time.
Understanding of compliance regulations and correspondence policies, and ability to maintain client confidentiality.
Good analytical and critical problem-solving skills.

Nice To Haves

Bachelor’s degree preferred but not required.

Responsibilities

Coordinate client onboarding, including managing Financial Advisor prospect pipelines, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning assets to Baird, and establishing ongoing communication and client service plans.
Use partnerships with Baird’s Corporate Resource Groups to help provide wealth management solutions to clients.
Answer incoming phone calls, handle client needs where possible, and advise Financial Advisors of actions taken.
Schedule client appointments and conference rooms as needed.
Assemble or generate paperwork and reports for client meetings.
Understand and ensure adherence to firm and financial industry regulatory policies.
Manage Financial Advisor and team social media presence, such as websites, LinkedIn, and X, as needed.
Maintain Financial Advisor CRM systems and use them to support client relationship management through mailings, reporting, email tracking, and client service models.
Organize and coordinate seminars and client events as directed, including developing client lists, designing materials and content, coordinating presentations, and following up with clients.
Identify ways to improve Financial Advisors’ business effectiveness and marketability.
Initiate and complete transactions needed to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter securities orders, including stocks, bonds, fixed income, options, annuities, and other investment vehicles, according to Financial Advisor instructions or clients’ verbal directions, as needed.
Provide backup to other teams and the branch and perform other duties and special projects as needed.
Review investment opportunities daily and notify Financial Advisors when action may be needed, including for available funds or money lines, maturing securities, reorganization items, and prior-day activities.