Client Specialist

Barry's • Minneapolis, MN

1d • $16 - $16 • Onsite

About The Position

Client Specialists are the first point of contact at Barry’s studios and are expected to understand the business and follow company policies, procedures, and directives. They build lasting client relationships by providing excellent hospitality and assisting with class selections, bookings, questions, studio upkeep, FuelBar orders, and merchandise purchases. They serve as communicative, positive brand ambassadors and help create memorable client experiences. The position combines responsibilities across the front desk, facilities, and Fuel Bar.

The role includes supporting clients and studio operations, preparing and serving FuelBar products, maintaining clean and welcoming studio spaces, and helping cultivate client relationships and community engagement. Candidates may work full-time or part-time, subject to the availability requirements described in the posting.

Requirements

• Strong hospitality skills and alignment with Barry’s Mission, Vision, and Values.
• Friendly, outgoing personality and enjoyment of social interaction.
• Enthusiasm for the studio and the job.
• Patient, courteous listening skills and ability to show empathy.
• A can-do attitude when responding to client requests.
• Cooperative approach with a focus on team culture.
• Ability to prioritize and work in a fast-paced environment.
• Exceptional cleaning skills and understanding of sanitary conditions.
• Attention to detail and care for the studio’s appearance and cleanliness.
• Ability to work cohesively with Barry’s staff to support efficiency and effectiveness.
• Professional appearance and behavior.
• Excellent communication skills.
• Must be at least 18 years old.
• Full-time employees must be available for at least 30 hours per week with minimal restrictions, including mornings, afternoons, evenings, and one weekend day during studio operating hours, in line with business needs.
• Part-time employees must be available for at least 24 hours per week and for shifts of at least 3–4 hours, depending on state regulations, including mornings, afternoons, evenings, and one weekend day during studio operating hours, in line with business needs.

Responsibilities

• Provide a welcoming, high-quality client experience and act as a Barry’s brand ambassador.
• Assist clients with class selections, bookings, questions, concerns, studio directions, promotions, membership discounts, and special events.
• Build and maintain constructive relationships with clients and coworkers, and communicate relevant information to supervisors and peers in a timely manner.
• Maintain product knowledge for studio retail operations and complete merchandise purchases as needed.
• Participate in training, development programs, and meetings as directed by Operations leaders.
• Prepare and serve FuelBar smoothies and other goods according to company recipes, handling pre-orders and walk-up orders tailored to client needs.
• Assist clients with FuelBar product questions and selections, and process orders using a POS transaction.
• Keep FuelBar areas clean and sanitized; follow safety, food-handling, sanitation, and applicable health-code procedures.
• Rotate refrigerated and displayed merchandise, paying attention to goods that may spoil and following company policy.
• Prepare studio spaces before, after, and between classes by cleaning equipment, sweeping, mopping or vacuuming floors, and wiping mirrors.
• Clean and maintain locker rooms and common areas to brand standards, including the lobby, FuelBar, workout spaces, retail shelves, hallways, and storage areas.
• Perform small studio repairs when appropriate and complete laundry services, including collecting, washing, and folding towels.
• Follow daily and weekly cleaning and maintenance checklists.
• Maintain the client database and use its information to increase client contact.
• Attend community social functions to generate business, invite current and prospective clients to in-studio events, and reach out using curated clienteling tools.
• Adhere to the work schedule and availability requirements, including availability for weekends and holidays and morning or night shifts as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed