Client Specialist

Baird•Columbus, IN

About The Position

As a Client Specialist at Baird, you’ll deliver client service and operational support to one or more Financial Advisors. The role supports Baird’s Private Wealth Management business by coordinating client onboarding, managing communications, supporting account operations, and helping organize client events. The work is focused on understanding clients’ needs and helping Financial Advisors provide wealth management solutions tailored to each client.

Requirements

At least 2 years of prior industry and/or administrative work experience.
Active SIE Exam, Series 7, and Series 66 licenses, or Series 63 and Series 65 licenses, or willingness to study for and obtain the required licenses within 18 months of hire. Baird provides and pays for training and resources. If not fully licensed, the title will be Client Assistant.
Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions, preferred.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn and navigate Baird’s Private Wealth Management technology platforms.
Excellent verbal and written communication skills and ability to exchange ideas and information effectively.
Attention to detail and accuracy.
Strong organizational skills and consistent ability to prioritize team workflow to meet goals on time.
Understanding of compliance regulations and correspondence policies, and ability to maintain client confidentiality.
Good analytical and critical problem-solving skills.
Ability to lift, move, and transport items up to approximately 25 pounds as needed for office operations, client events, and team activities.

Nice To Haves

Bachelor’s degree preferred, but not required.
Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions, preferred.

Responsibilities

Coordinate client onboarding, including managing the Financial Advisor’s prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird, and establishing ongoing communication and client service plans.
Build knowledge of and partner with Baird’s Corporate Resource Groups to provide wealth management solutions to clients.
Answer incoming calls, address client needs when possible, and advise the Financial Advisor of actions taken.
Schedule client appointments and conference rooms as needed.
Assemble or generate paperwork and reports for client meetings.
Understand and ensure adherence to firm and financial industry regulatory policies.
Manage the Financial Advisor’s or team’s social media presence as needed, including websites, LinkedIn, and X.
Maintain the Financial Advisor’s CRM system and use it for client relationship management, mailings, reporting, email tracking, and client service models.
Organize and coordinate seminars and client events as directed, including developing client lists, designing materials and content, coordinating presentations, and following up with clients.
Identify ways to enhance Financial Advisors’ business effectiveness and marketability.
Initiate and complete transactions needed to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter security orders, such as stocks, bonds, fixed income, options, and annuities, as needed and in accordance with Financial Advisor instructions or a client’s verbal direction.
Provide backup to other teams and the branch when necessary, and perform other duties and special projects as needed.
Review investment opportunities daily and notify Financial Advisors when action may be needed, including for available funds or money line, maturing securities, reorganization items, and prior-day activities.