Client Specialist

Knitwell Group • Austin, TX

2d • Onsite

About The Position

Talbots is seeking a Client Specialist to create exceptional customer experiences, build lasting customer and community relationships, and support sales and service goals. The role focuses on developing a strong clientele through prospecting and outreach to existing and new customers, providing relevant product and fashion guidance, and representing the Talbots brand professionally. The position is regular part-time, with open availability of 20–29 hours per week and a flexible schedule that may include evenings, weekends, and holidays.

Requirements

• Strong ability to build customer and community relationships, prospect, and cultivate a clientele of existing and new customers.
• Ambition and passion for achieving individual and team goals; ability to thrive in a team environment.
• Ability to work cooperatively in a diverse work environment.
• Passion for selling and ability to identify thoughtful ways to drive store traffic.
• Excellent written and verbal communication skills and a high level of integrity.
• Strong planning and organizational skills, including proactively contacting clientele in relevant, timely, and meaningful ways.
• Professional, assertive, and friendly demeanor, with the ability to make decisions independently.
• Technological aptitude to use POS, computer, iPad, and handheld systems.
• Open availability of 20–29 hours per week and flexibility to work evenings, weekends, and holidays according to business needs.
• Ability to climb ladders, move around regularly, and stand for extended periods.
• Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

• Create a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
• Use service enhancers, including Concierge, to strengthen customer relationships.
• Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
• Plan and prioritize tasks to meet customer and business needs.
• Understand customer needs and preferences through intentional conversation.
• Share current products and fashion trends to help customers build wardrobes, feel inspired, and develop trust.
• Participate in community and store activities and events that promote the Talbots brand.
• Professionally represent the brand image.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages are accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts on Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to develop beyond the position.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed