Client Specialist

Barry's • Minneapolis, MN

20h • Onsite

About The Position

Client Specialists are the first point of contact at Barry’s studios and are knowledgeable about the business, company policies, procedures, and directives. They build lasting client relationships through hospitality, helping with class selections, bookings, questions, studio cleanliness, FuelBar orders, and merchandise purchases. They serve as communicative, positive brand ambassadors and help create memorable client experiences. The role includes Front Desk, Facilities, and Fuel Bar responsibilities, carried out in equal measure.

The position involves supporting clients and studio operations at the front desk, preparing and serving FuelBar products, and cleaning and maintaining studio spaces and equipment. Client Specialists also support client engagement and community-building through database maintenance, outreach, and attendance at social functions and studio events.

Requirements

• Strong hospitality skills and alignment with Barry’s Mission, Vision, and Values.
• Friendly, outgoing personality and enjoyment of social interaction.
• Enthusiasm for the studio and the job; passion for health and excitement about the Barry’s brand.
• Patient, courteous listening skills and the ability to show empathy.
• A can-do attitude when responding to client requests.
• Cooperative manner and focus on team culture; ability to work cohesively with Barry’s staff.
• Ability to prioritize and work in a fast-paced environment.
• Exceptional cleaning skills and a clear understanding of sanitary conditions.
• Attention to detail and care for the studio’s appearance and cleanliness.
• Professional appearance and behavior.
• Excellent communication skills.
• At least 18 years of age.
• Ability to work either a full-time or part-time schedule.
• For full-time employees: availability for at least 30 hours per week with minimal restrictions, including mornings, afternoons, evenings, and one weekend day during studio operating hours, aligned with business needs.
• For part-time employees: availability for at least 24 hours per week and shifts of at least 3–4 hours, depending on state regulations; availability must include mornings, afternoons, evenings, and one weekend day during studio operating hours, aligned with business needs.

Responsibilities

• Welcome and assist clients, provide direction, respond to questions and concerns, and deliver a first-class client experience consistent with the Barry’s brand.
• Build constructive working relationships with clients and staff and communicate information to supervisors and coworkers in a timely, effective manner.
• Maintain a clean, welcoming studio by cleaning, restocking, and performing upkeep as needed.
• Inform clients about studio promotions, membership discounts, special events, and retail products; maintain knowledge of studio retail operations.
• Participate in relevant training, development programs, and meetings as directed by Operations leaders.
• Prepare and fulfill FuelBar pre-orders and walk-up orders, customizing orders to client needs and completing transactions using a POS system.
• Keep FuelBar areas clean and sanitized; follow food-handling, safety, and sanitation procedures and applicable health-code regulations.
• Rotate refrigerated and displayed merchandise, paying attention to perishable goods, and prepare FuelBar items according to company recipes.
• Prepare studio spaces before, after, and between classes by cleaning exercise equipment, sweeping, mopping or vacuuming floors, and wiping mirrors.
• Clean and maintain locker rooms and shared spaces to brand standards, including the lobby, FuelBar, workout spaces, retail shelves, hallways, and storage areas.
• Perform small studio repairs when appropriate and complete laundry services, including collecting, washing, and folding towels.
• Follow daily and weekly cleaning and maintenance checklists.
• Maintain the client database and use client information to increase contact with clients.
• Attend community social functions, invite current and prospective clients to studio events, and conduct outreach using clienteling tools.
• Work a schedule that may include weekends, holidays, morning shifts, and night shifts, according to availability requirements and business needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed