Client Specialist

Baird•Louisville, KY

About The Position

The Client Specialist at Baird provides client service and operational support to one or more Financial Advisors in the Private Wealth Management business. The role coordinates client onboarding, communications, account operations, and client events, helping tailor wealth management solutions to clients’ needs. If the employee is not fully licensed, the title will be Client Assistant.

Requirements

At least 2 years of prior industry and/or administrative work experience.
Must hold active SIE, Series 7, and Series 66 licenses, or Series 63 and Series 65 licenses, or be willing to study for and obtain the required licenses within 18 months of hire. Baird provides and pays for training and resources.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and the ability to learn and navigate Baird’s Private Wealth Management technology platforms.
Excellent verbal and written communication skills, with the ability to exchange ideas and information effectively.
Attention to detail and accuracy.
Strong organizational skills and the ability to prioritize team workflow to meet goals on time.
Understanding of compliance regulations and correspondence policies, and ability to maintain client confidentiality.
Good analytical and critical problem-solving skills.

Nice To Haves

Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions.
Bachelor’s degree preferred, but not required.

Responsibilities

Coordinate client onboarding, including managing the Financial Advisor’s prospect pipeline, assisting with proposals, preparing account paperwork, opening accounts, transitioning assets to Baird, and establishing ongoing client service plans.
Partner with Baird’s Corporate Resource Groups to support wealth management solutions for clients.
Answer incoming phone calls, address client needs when possible, and advise the Financial Advisor of actions taken.
Schedule client appointments and conference rooms as needed.
Assemble or generate paperwork, reports, and other materials for client meetings.
Understand and support adherence to firm and financial-industry regulatory policies.
Manage the Financial Advisor’s or team’s social media presence when needed, including websites, LinkedIn, and X.
Maintain the Financial Advisor’s Client Relationship Management system and use it for client relationship management, mailings, reporting, and email tracking.
Organize and coordinate seminars and client events, including developing client lists, designing materials and content, coordinating presentations, and following up with clients.
Identify ways to improve the Financial Advisor’s business effectiveness and marketability.
Initiate and complete transactions needed to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter securities orders, such as stocks, bonds, fixed income, options, and annuities, according to Financial Advisor instructions or clients’ verbal directions, as applicable.
Provide backup to other teams and the branch and perform other duties or special projects as needed.
Review investment opportunities daily and notify Financial Advisors about items requiring action, including available funds, maturing securities, reorganization items, and prior-day activities.