Client Specialist

Barry's • Roslyn Heights, NY

6d • $17 - $17

About The Position

Client Specialists are the first point of contact at Barry’s studios and are expected to know the business and follow company policies, procedures, and directives. They build lasting client relationships by providing superior hospitality, helping with class selections, bookings, and questions, maintaining a clean studio, preparing FuelBar orders, and supporting merchandise purchases. They serve as communicative, positive brand ambassadors who help create memorable client experiences. The role covers Front Desk, Facilities, and Fuel Bar responsibilities in equal measure.

The position includes welcoming and assisting clients, providing information about promotions and events, supporting retail operations, and maintaining client relationships. Fuel Bar duties include preparing smoothies and other goods, processing orders, and maintaining cleanliness and food-safety standards. Facility duties include cleaning and preparing studio and locker-room spaces, completing laundry and routine maintenance, and performing small repairs when appropriate.

The role may be full-time or part-time. Schedules must accommodate studio operating hours and business needs, including mornings, afternoons, evenings, and at least one weekend day.

Requirements

• Strong hospitality skills and alignment with Barry’s Mission, Vision, and Values.
• Friendly, outgoing personality and enjoyment of social interaction.
• Enthusiasm for the studio and the job.
• Patient, courteous listening skills and ability to show empathy.
• A can-do attitude when responding to client requests.
• Cooperative approach with a focus on team culture.
• Ability to prioritize and work in a fast-paced environment.
• Exceptional cleaning skills and a clear understanding of sanitary conditions.
• Attention to detail and care for the studio’s appearance and cleanliness.
• Ability to work cohesively with Barry’s staff to support efficiency and effectiveness.
• Professional appearance and behavior.
• Excellent communication skills.
• At least 18 years of age.
• For full-time employees: availability for at least 30 hours per week with minimal restrictions, including mornings, afternoons, evenings, and at least one weekend day during studio operating hours.
• For part-time employees: availability for at least 24 hours per week and shifts of at least 3–4 hours, depending on state regulations, including mornings, afternoons, evenings, and at least one weekend day during studio operating hours.

Responsibilities

• Provide a welcoming, first-class client experience and act as a positive Barry’s brand ambassador.
• Assist clients with questions, class selections, bookings, concerns, studio amenities, promotions, memberships, and special events.
• Build and maintain constructive relationships with clients and staff, and communicate information to supervisors and coworkers in a timely manner.
• Maintain knowledge of studio retail products and support merchandise operations.
• Participate in required training, development programs, and meetings.
• Prepare protein smoothies and other Fuel Bar goods according to company recipes, and handle pre-orders and walk-up orders tailored to clients’ needs.
• Assist clients with Fuel Bar product selection and process orders using a POS transaction.
• Keep Fuel Bar areas clean and sanitized; follow safety, food-handling, and sanitation procedures and applicable health codes.
• Rotate refrigerated and displayed merchandise appropriately and monitor goods that may spoil.
• Prepare studio spaces before, after, and between classes by cleaning equipment, sweeping, mopping or vacuuming floors, and wiping mirrors.
• Clean and maintain locker rooms and common areas to brand standards, including the lobby, FuelBar, exercise spaces, retail shelves, hallways, and storage areas.
• Conduct small studio repairs when appropriate and complete laundry services, including collecting, washing, and folding towels.
• Follow daily and weekly cleaning and maintenance checklists, and maintain a clean, welcoming studio.
• Maintain the client database and use its information to increase client contact.
• Attend community social functions, invite current and prospective clients to studio events, and conduct outreach using clienteling tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed