Client Specialist

Baird•Sun City, AZ

10d

About The Position

The Client Specialist at Baird provides client service and operational support to one or more Financial Advisors and contributes to the success of the Private Wealth Management business. The role coordinates client onboarding, manages communications and account operations, and helps organize client events. It also supports client relationship management, business effectiveness, compliance, and day-to-day team needs.

Requirements

At least 2 years of prior industry and/or administrative work experience.
Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 licenses, or Series 63 and Series 65 licenses.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn and navigate Baird’s Private Wealth Management technology platforms.
Excellent verbal and written communication skills and ability to exchange ideas and information effectively.
Strong attention to detail and accuracy.
Strong organizational skills and consistent ability to prioritize team workflow to meet goals on time.
Understanding of compliance regulations and correspondence policies, and ability to maintain client confidentiality.
Good analytical and critical problem-solving skills.
Ability to lift, move, and transport items up to approximately 25 pounds as needed for office operations, client events, and team activities.

Nice To Haves

Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions.
Bachelor’s degree; preferred but not required.

Responsibilities

Coordinate client onboarding, including managing the Financial Advisor’s prospect pipeline, assisting with proposals, preparing new-account paperwork, opening accounts, transitioning assets to Baird, and establishing ongoing client communication and service plans.
Build knowledge of and partner with Baird’s Corporate Resource Groups to provide wealth management solutions to clients.
Answer incoming phone calls, handle client needs where possible, and advise the Financial Advisor of actions taken.
Schedule client appointments and conference rooms as needed.
Assemble or generate paperwork, reports, and other materials for client meetings.
Understand and ensure adherence to firm and financial-industry regulatory policies.
Manage the Financial Advisor’s or team’s social media presence when assigned, including websites, LinkedIn, and X.
Maintain the Financial Advisor’s CRM system and use it for client relationship management, mailings, reporting, email tracking, and client service models.
Organize and coordinate seminars and client events, including developing client lists, designing materials and content, coordinating presentations, and following up with clients.
Identify ways to improve Financial Advisor business effectiveness and marketability.
Initiate and complete transactions needed to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter security orders—including stocks, bonds, fixed income, options, annuities, and other investment vehicles—when instructed by Financial Advisors or upon a client’s verbal direction.
Provide backup to other teams and the branch and perform other duties or special projects as needed.
Review investment opportunities daily and notify Financial Advisors when action may be warranted, including funds available or money-line items, maturing securities, reorganization items, and prior-day activities.