Client Specialist

Baird•Sun City, KS

12d

About The Position

As a Client Specialist at Baird, you will deliver client service and operational support to one or more Financial Advisors. You will coordinate client onboarding, manage communications, support account operations, and help organize client events. The role contributes to Baird’s Private Wealth Management business by supporting wealth management solutions tailored to clients’ individual goals.

Requirements

At least 2 years of prior industry and/or administrative work experience.
Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses.
Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn and navigate Baird Private Wealth Management technology platforms.
Excellent verbal and written communication skills and ability to exchange ideas and information effectively.
Detail oriented, with emphasis on accuracy.
Strong organizational skills and consistent ability to prioritize team workflow to meet goals in a timely manner.
Understanding of compliance regulations and correspondence policies, and ability to maintain client confidentiality.
Good analytical and critical problem-solving skills.
Ability to lift, move, and transport items weighing up to approximately 25 pounds as needed for office operations, client events, and team activities.

Nice To Haves

Bachelor’s degree preferred, but not required.

Responsibilities

Coordinate client onboarding, including managing Financial Advisor prospect pipelines, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird, and establishing ongoing communication and client service plans.
Build knowledge of and collaborate with Baird’s Corporate Resource Groups to provide wealth management solutions to clients.
Answer incoming phone calls, address client needs where possible, and advise Financial Advisors of actions taken.
Schedule client appointments and conference rooms as needed.
Assemble or generate paperwork, reports, and other materials for client meetings.
Understand and ensure adherence to firm and financial industry regulatory policies.
Manage the Financial Advisor’s or team’s social media presence as needed, including websites, LinkedIn, and X.
Maintain Financial Advisor CRM systems and use them to manage client relationships through mailings, reporting, email tracking, and service models.
Organize and coordinate seminars and client events as directed, including developing client lists, designing materials and content, coordinating presentations, and following up with clients.
Identify ways to improve Financial Advisors’ business effectiveness and marketability.
Initiate and complete transactions required to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter security orders, including stocks, bonds, fixed income, options, annuities, and other investment vehicles, as directed by Financial Advisors or upon clients’ verbal instructions.
Provide backup to other teams and the branch and perform other duties and special projects as needed.
Review investment opportunities daily and notify Financial Advisors when action may be appropriate, including for available funds or money lines, maturing securities, reorganization items, and prior-day activities.