Client Specialist

Baird•Columbus, IN

13d

About The Position

As a Client Specialist at Baird, you will deliver client service and operational support to one or more Financial Advisors. The role supports the client experience by coordinating onboarding, managing communications, assisting with account operations, and organizing client events. The position contributes to Baird’s Private Wealth Management business by helping tailor services to clients’ individual goals. If the employee is not fully licensed, the title will be Client Assistant.

Requirements

At least 2 years of prior industry and/or administrative work experience.
Active SIE Exam, Series 7, and Series 66 licenses, or Series 63 and Series 65 licenses; alternatively, willingness to study for and obtain the required licenses within 18 months of hire. Baird provides and pays for training and resources.
Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions, preferred.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn and navigate Baird’s Private Wealth Management technology platforms.
Excellent verbal and written communication skills and ability to exchange ideas and information effectively.
Attention to detail and emphasis on accuracy.
Strong organizational skills and consistent ability to prioritize team workflow to achieve goals on time.
Understanding of compliance regulations and correspondence policies, and ability to maintain client confidentiality.
Good analytical and critical problem-solving skills.
Ability to lift, move, and transport items weighing up to approximately 25 pounds as needed for office operations, client events, and team activities.

Nice To Haves

Bachelor’s degree preferred, but not required.
Strong technology aptitude, including ability to adopt AI-enabled solutions.

Responsibilities

Coordinate client onboarding, including managing Financial Advisor prospect pipelines, assisting with proposal generation, preparing new-account paperwork, opening accounts, transitioning new assets to Baird, and establishing ongoing communication and client-service plans.
Build knowledge of and partner with Baird’s Corporate Resource Groups to help provide wealth-management solutions to clients.
Answer incoming phone calls, address client needs where possible, and advise Financial Advisors of actions taken.
Schedule client appointments and conference rooms as needed.
Assemble or generate paperwork, reports, and other materials for client meetings.
Understand and support adherence to firm and financial-industry regulatory policies.
Manage the Financial Advisor’s or team’s social media presence, including websites, LinkedIn, and X, as needed.
Maintain Financial Advisor CRM systems and use them to manage client relationships through mailings, reporting, email tracking, and other functions.
Organize and coordinate seminars and client events as directed, including developing client lists, designing materials and content, coordinating presentations, and following up with clients.
Identify ways to enhance Financial Advisors’ business effectiveness and marketability.
Initiate and complete transactions needed to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter security orders, including stocks, bonds, fixed income, options, annuities, and other investment vehicles, according to Financial Advisor instructions or a client’s verbal direction, as applicable.
Provide backup to other teams and the branch and perform other duties and special projects as needed.
Review investment opportunities daily and notify Financial Advisors when action may be needed, including for available funds or money lines, maturing securities, reorganization items, and prior-day activities.