Client Specialist

Knitwell Group • Albuquerque, NM

8d • Onsite

About The Position

Talbots is seeking a Client Specialist to create exceptional customer experiences and build lasting relationships with customers, associates, and the community. The role focuses on prospecting and developing a strong clientele, supporting sales and service goals, and representing the Talbots brand. The position is regular part-time, with open availability of 20–29 hours per week and a flexible schedule that may include evenings, weekends, and holidays. The work is at Store 00316 in Albuquerque, New Mexico.

Requirements

• Demonstrated drive to build and cultivate customer and community relationships, with a focus on prospecting and establishing a strong clientele among existing and new customers.
• Ambition and passion for achieving individual and team goals; able to thrive in a team environment.
• Ability to work cooperatively in a diverse work environment.
• Passion for selling and ability to identify organized, thoughtful ways to drive store traffic.
• Excellent written and verbal communication skills and a high level of integrity.
• Strong planning and organizational skills to proactively contact clientele with relevant, timely, and meaningful sales outreach.
• Professional, assertive, and friendly, with the ability to make independent decisions.
• Technological aptitude to use POS, computer, iPad, and handheld systems.
• Open availability of 20–29 hours per week and flexibility to work evenings, weekends, and holidays based on business needs.
• Ability to climb ladders, move around regularly, and stand for extended periods.
• Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
• Use service enhancers, including Concierge, to strengthen customer relationships.
• Achieve sales and service metrics, including clientelling and outreach, appointment setting, and Talbots Classic Awards.
• Plan and prioritize tasks to meet customer and business needs.
• Understand customer needs and wants through intentional, curious, and confident conversation.
• Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
• Participate in community and store activities and events that promote the Talbots brand.
• Represent the brand image professionally.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts on Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to develop beyond the position.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed