Client Specialist

KnitWell Group•Gainesville, FL

11d

About The Position

The Client Specialist creates exceptional customer experiences and builds lasting relationships with customers, associates, and the community. The role focuses on developing a strong clientele through prospecting, customer outreach, appointment setting, and personalized product recommendations. The Client Specialist works toward sales and service metrics while supporting store activities and representing the Talbots brand professionally. This is a regular part-time position requiring open availability of 20–29 hours per week, with a flexible schedule that may include evenings, weekends, and holidays.

Requirements

Open availability of 20–29 hours per week.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Ability to work cooperatively in a diverse work environment.
Excellent written and verbal communication skills and a high level of integrity.
Strong planning and organizational skills to proactively contact clientele in a relevant, timely, and meaningful way.
Professional, assertive, and friendly demeanor, with the ability to make decisions independently.
Technological aptitude to use POS, computer, iPad, and handheld systems.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.
Passion for selling and ability to identify thoughtful ways to drive store traffic.
Ability to work toward individual and team goals in a team environment.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships internally and externally.
Use service enhancers, including Concierge, to build strong relationships.
Achieve sales and service metrics, including clienteling/outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Understand customers’ needs and wants through intentional conversation.
Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
Participate in community and store activities and events that promote the Talbots brand.
Professionally represent the brand image.