Client Specialist

Knitwell Group • Nashville, TN

7d • Onsite

About The Position

Talbots is hiring a part-time Client Specialist to build customer relationships and provide exceptional service in its Nashville store. The role focuses on developing a strong clientele through prospecting, outreach, and thoughtful selling, while contributing to store and team goals. The Client Specialist helps create a welcoming, inclusive environment and represents the Talbots brand professionally. The position requires open availability for 20–29 hours per week and a flexible schedule that may include evenings, weekends, and holidays.

Requirements

• Open availability of 20–29 hours per week.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Excellent written and verbal communication skills and a high level of integrity.
• Strong planning and organizational skills to proactively contact clientele with relevant, timely, and meaningful sales outreach.
• Professional, assertive, and friendly demeanor, with the ability to make decisions independently.
• Technological aptitude to navigate POS, computer, iPad, and handheld systems.
• Ability to work cooperatively in a diverse work environment.
• Comfort with climbing ladders, moving around regularly, and standing for extended periods.
• Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 lbs.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and enduring internal and external relationships.
• Use service enhancers, including Concierge, to build strong customer relationships.
• Achieve sales and service metrics, including clientelling and outreach, appointment setting, and Talbots Classic Awards.
• Plan and prioritize tasks to meet customer and business needs.
• Understand customer needs and wants through intentional, curious, and confident conversations.
• Share current products and fashion trends to help customers build outfits, find inspiration, and develop trust.
• Participate in community and store activities and events that promote the Talbots brand.
• Professionally represent the brand image.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts on Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to develop beyond the position.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed