Client Specialist

Knitwell Group • Wilmington, DE

2d • Onsite

About The Position

Talbots is a specialty retailer of women's clothing, shoes, and accessories, known for modern classic style, quality craftsmanship, and gracious service. The Client Specialist helps create exceptional customer experiences, build lasting relationships with customers and associates, and support the Talbots brand. The role focuses on prospecting and developing a strong clientele, selling, and providing thoughtful service tailored to customer needs.

This is a regular part-time position with open availability of 20–29 hours per week. The schedule is flexible according to business needs and includes evenings, weekends, and holidays. The work involves standing for extended periods, moving around, climbing ladders, reaching for merchandise, and lifting, carrying, or moving at least 40 pounds.

Requirements

• Have open availability of 20–29 hours per week.
• Be able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Be comfortable climbing ladders, moving around regularly, and standing for extended periods.
• Be able to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.
• Have excellent written and verbal communication skills and a high level of integrity.
• Demonstrate strong planning and organizational skills to proactively contact clientele in a relevant, timely, and meaningful way.
• Have the ability to make decisions independently while remaining professional, assertive, and friendly.
• Have the technological aptitude to navigate POS, computer, iPad, and handheld systems.
• Work cooperatively in a diverse work environment.
• Bring ambition and a passion for achieving individual and team goals, selling, relationship-building, and developing customer traffic.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
• Support service enhancers that build strong relationships, including active use of Concierge.
• Achieve sales and service metrics, including clientelling and outreach, appointment setting, and Talbots Classic Awards.
• Plan and prioritize tasks and responsibilities to meet customer and business needs.
• Understand customer needs and wants through intentional conversation.
• Share current products and fashion trends with customers to help them build wardrobes, feel inspired, and develop trust.
• Participate in community and store activities and events that promote the Talbots brand.
• Professionally represent the brand image.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages are accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts on Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to develop beyond the position.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed