Client Specialist

Baird • Chicago, IL

7d

About The Position

As a Client Specialist at Baird, you will provide client service and operational support to one or more Financial Advisors and contribute to the success of the Private Wealth Management business. The role supports the client experience by coordinating onboarding, communications, account operations, and client events, while helping tailor wealth management solutions to clients’ needs.

The position involves managing onboarding and account-service processes, responding to client requests, maintaining client relationship information, supporting Financial Advisors’ business effectiveness, and helping ensure compliance with firm and industry policies. Depending on the team’s needs, the specialist may also support social media, enter security orders as instructed or directed by clients, and provide backup to other teams or the branch.

Requirements

• At least 2 years of prior industry and/or administrative work experience.
• Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 licenses, or Series 63 and Series 65 licenses; alternatively, willingness to study for and obtain the required licenses within 18 months of hire. Baird will provide and pay for training and resources.
• Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn and navigate Baird’s Private Wealth Management technology platforms.
• Excellent verbal and written communication skills and ability to exchange ideas and information effectively.
• Attention to detail and accuracy.
• Strong organizational skills and consistent ability to prioritize team workflow to meet goals in a timely manner.
• Understanding of compliance regulations and correspondence policies, and ability to maintain client confidentiality.
• Good analytical and critical problem-solving skills.
• Ability to lift, move, and transport items weighing up to approximately 25 pounds as needed for office operations, client events, and team activities.

Nice To Haves

• Bachelor’s degree preferred but not required.
• Technology aptitude that includes ability to adopt AI-enabled solutions is preferred.

Responsibilities

• Coordinate client onboarding, including managing the Financial Advisor’s prospect pipeline, assisting with proposal generation, preparing new-account paperwork, opening accounts, transitioning assets to Baird, and establishing ongoing communication and client-service plans.
• Build knowledge of and partner with Baird’s Corporate Resource Groups to provide wealth management solutions to clients.
• Answer incoming phone calls, address client needs where possible, and inform the Financial Advisor of actions taken.
• Schedule client appointments and conference rooms as needed.
• Prepare paperwork, reports, and other materials for client meetings.
• Understand and help ensure adherence to firm and financial-industry regulatory policies.
• Manage the Financial Advisor’s or team’s social media presence when needed, including websites, LinkedIn, and X.
• Maintain the Financial Advisor’s CRM system and use it to support client relationships through mailings, reporting, email tracking, and client-service models.
• Organize and coordinate seminars and client events as directed, including developing client lists, preparing materials and content, coordinating presentations, and following up with clients.
• Identify ways to improve Financial Advisors’ business effectiveness and marketability.
• Initiate and complete transactions needed to service client accounts, including paperwork, correspondence, client-request fulfillment, and special projects.
• Enter security orders—including stocks, bonds, fixed income, options, annuities, and other investment vehicles—when instructed by Financial Advisors or upon a client’s verbal direction.
• Provide backup to other teams and the branch and perform other duties or special projects as needed.
• Review investment opportunities daily and notify Financial Advisors when action may be needed, including for available funds or money-line items, maturing securities, reorganization items, and prior-day activities.

Benefits

• Training and resources for obtaining required licenses, paid for by Baird.
• Bonus potential of up to 8.5% of base pay.
• Baird provides a Total Rewards summary of benefits and compensation; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed