Client Specialist, Galleria at University Square

Knitwell Group•Rochester, MN

3d•$12 - $15•Onsite

About The Position

The Client Specialist creates exceptional customer experiences and builds lasting relationships with customers, associates, and the community. The role focuses on prospecting and developing a strong clientele, meeting sales and service metrics, and representing the Talbots brand professionally. The position is regular, part-time, with open availability for 20–29 hours per week and a flexible schedule that may include evenings, weekends, and holidays.

Requirements

Ability to create, build, and cultivate customer and community relationships, with a focus on prospecting and developing clientele.
Ambition and passion for achieving individual and team goals.
Ability to work cooperatively in a diverse, team-oriented environment.
Passion for selling and ability to identify thoughtful ways to drive store traffic.
Excellent written and verbal communication skills and a high level of integrity.
Strong planning and organizational skills, including proactively contacting clientele with relevant, timely, and meaningful sales outreach.
Professional, assertive, and friendly demeanor, with the ability to make decisions independently.
Technological aptitude to use POS, computer, iPad, and handheld systems.
Open availability for 20–29 hours per week and ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to climb ladders, move regularly, and stand for extended periods.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
Use service enhancers, including Concierge, to build strong customer relationships.
Achieve sales and service metrics, including clientelling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Understand customer needs and wants through intentional conversation.
Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
Participate in community and store activities and events that promote the Talbots brand.
Represent the brand image professionally.