Client Services Representative - Refugee Clinic

Aurora Mental Health & Recovery • Aurora, CO

9d • $20 - $28 • Onsite

About The Position

Aurora Mental Health & Recovery is seeking a full-time Client Services Representative to provide front desk administrative support for its Refugee and Immigrant Clinic. The role supports smooth daily operations and requires a calm, courteous, and professional approach to client interactions. The representative provides customer service in person and by phone to a diverse population, from children to older adults, and collaborates with multidisciplinary care teams. The position is fully onsite at 1504 Galena Street in Aurora, Colorado, and is scheduled Monday through Friday, 9:00 AM to 6:00 PM. The stated pay range is $19.65–$28.49 per hour, based on experience and company equity, paid biweekly. Bilingual employees who pass a language assessment may qualify for a differential of $3,000 per calendar year, prorated according to hire date and FTE.

The role also includes client check-in and registration, appointment coordination, payment collection and financial reconciliation, maintaining reception and office supplies, and supporting building and client safety procedures. Employees must provide proof of an annual flu shot and a negative TB test before their first day of work; medical and religious exemptions may be requested.

Requirements

• High school diploma or GED.
• One year of customer-service-related experience and/or training.
• Ability to remain calm when interacting with staff and clients, including people with behavioral health diagnoses who may be challenging in person or by phone.
• Ability to adapt to agency business needs and a consistently changing, fast-paced environment.
• Excellent interpersonal, organizational, and communication skills, including the ability to work with a diverse population.
• Ability to multitask, prioritize responsibilities, pay attention to detail, and use time efficiently.
• Excellent computer skills, including experience with Microsoft Word, Outlook, and Excel.
• Receive an annual influenza (flu) shot and provide proof of vaccination and a negative TB test before the first day of work; medical and religious exemptions may be requested.

Nice To Haves

• Associate's degree.
• Healthcare experience.
• Experience in verbal de-escalation.
• Spanish bilingual ability; bilingual candidates are encouraged to apply and may qualify for differential pay after passing a language assessment.

Responsibilities

• Welcome and greet internal and external customers with dignity, respect, professionalism, and superior customer service.
• Answer incoming calls promptly, resolve concerns when possible, and transfer callers to the appropriate location when needed.
• Assist clients in person and by phone with scheduling, rescheduling, and canceling appointments; completing paperwork and forms; and connecting with other resources.
• Respond to safety, building, and client emergencies according to organizational protocols and location procedures.
• Check in clients and collect copayments; communicate with the Finance & Accounting team; complete end-of-day financial reports, credit card receipt collection, and daily bank deposit slips; and ensure daily deposit pickup.
• Maintain and reconcile program petty cash and provide necessary monetary change.
• Collect documents and information for insurance verification and EHR registration, including photo IDs and insurance cards for scanning into the EHR.
• Accurately enter and complete client inquiries, registration information, and other forms in the EHR for new and existing clients.
• Keep the reception area clean and tidy; report building maintenance requests; unlock and lock doors; and arm and disarm alarms.
• Sort incoming mail and distribute outgoing mail to the appropriate staff, program, or department.
• Monitor inventory of forms, client packets, office supplies, and equipment; make copies and order supplies promptly; and request a service technician when equipment needs service.
• Monitor and coordinate care for assigned clients in partnership with other members of the client's care team.

Benefits

• Health insurance (Kaiser).
• Dental insurance.
• Vision insurance.
• Flexible spending accounts for dependent care and health care.
• Company-paid basic life and AD&D insurance.
• Long-term disability coverage.
• 403(b) retirement plan with immediate vesting and matching contributions up to 4% after one year of employment.
• Accrued vacation pay up to 12 days per year.
• Accrued sick pay up to 12 days per year.
• One floating holiday.
• Ten designated company holidays each year; employees in 24/7 programs or facilities who work a holiday receive regular pay for hours worked plus holiday pay.
• Employee Assistance Program.
• Voluntary term life insurance.
• Short-term disability for employees working 30 hours per week or more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED