Client Services Representative

Cetera Financial Group • Lombard, IL

3d • Onsite

About The Position

The Client Services Representative supports Financial Advisors (Registered Representatives) in the day-to-day operation of their investment practices while enhancing the customer service experience. The role works directly with Registered Representatives to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. It may also serve as an entry point to future career opportunities requiring industry experience and licenses, including insurance and FINRA Series 7 and Series 66 or Series 63/65.

Requirements

• High school diploma or GED.
• Experience in an administrative or customer service role.
• Strong time-management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
• Ability to learn new programs.

Nice To Haves

• Previous experience assisting Registered Representatives or Financial Advisors.
• Financial services or banking background.
• Bachelor’s degree in Finance, Business, Marketing, or Communications.
• Attention to detail, excellent organization skills, and ability to multitask and produce timely results in a fast-paced environment.
• Ability to manage one’s workflow and priorities and accommodate unexpected advisor requests or needs.
• Self-starter who is productive and works well both independently and as part of a team.
• Professional, positive attitude and friendly demeanor in person and on the telephone.
• Trustworthiness and discretion with confidential information.
• Ability to listen to instructions and consistently retain details.

Responsibilities

• Act as a liaison between Registered Representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Prepare client illustrations, graphs, charts, and reports for advisor presentations and client appointments.
• Prepare and complete client paperwork and follow-up tasks.
• Communicate with clients by phone, virtual visits, and in person to meet service needs.
• Organize client events and related follow-up tasks.
• Maintain client records and retention management in accordance with corporate requirements.
• Proactively contact clients and Registered Representatives about time-sensitive activities, such as required minimum distributions and quarterly or annual reviews.
• Take ownership of inquiries and requests, coordinating with internal Cetera departments to support timely service delivery.
• Educate clients about account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Follow compliance guidelines and maintain client communication notes in AdviceWorks/SmartWorks and Redtail in a timely manner and according to Cetera standards.
• Meet weekly with Advisors to support their business plans, tasks, marketing, client communication expectations, and follow-up processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED