Client Services Representative
About The Position
RTC is seeking a dynamic Client Services Representative to support client demands and uphold the service standards RTC has maintained for decades. The role involves working with client data, coordinating customer deliverables, resolving issues, supporting sales performance, maintaining ERP records, and managing logistics in a fast-paced, changing business-to-business environment. The position offers a hybrid work-from-home program. The listed base salary range is $42,865–$62,321, with eligibility for overtime after 40 hours worked and an annual bonus. Actual pay depends on qualifications, relevant experience, skills, education, business needs, and market demand. RTC offers professional development through experienced mentors, management support, training, and advancement opportunities.
Requirements
- ERP experience is required.
- Proficiency in Excel and Word applications; an Excel test is required.
- Ability to work in a fast-paced environment and prioritize workload.
- Clear and effective communication skills.
- Ability to deal constructively with issues that do not have clear solutions.
- Ability to support the team by empowering others and contributing positively to the organization's success.
- Applicants must be at least 18 years old.
Nice To Haves
- Bachelor’s degree is a plus but not required.
Responsibilities
- Manipulate and analyze client data.
- Coordinate tasks necessary to support client demands.
- Monitor customer deliverables and resolve issues within specified timeframes.
- Collaborate with internal teams to address complex customer issues and escalate when necessary.
- Assist in monitoring sales performance metrics, including late shipments and order defect rates, and take action to improve performance.
- Perform accurate and efficient data entry while ensuring data integrity and consistency across systems.
- Maintain and update ERP system records, including customer information, inventory levels, and financial data.
- Oversee daily logistics operations, including scheduling and tracking shipments.
- Prioritize multiple tasks and adapt priorities to changing internal and external business needs.
Benefits
- 401(k) plan with company match and a Roth option
- Hybrid work-from-home program
- Health insurance through Blue Cross Blue Shield, with two PPO plans and one HMO plan
- Dental insurance with two PPO plan options
- Flexible Spending Account for health and/or dependent care
- Commuter transit benefit
- Critical illness benefit
- Life insurance coverage equal to three times salary, with the option to purchase additional coverage
- Short-term disability coverage, with the option to purchase long-term disability coverage
- Two weeks of paid parental leave
- 16 PTO days for a full year
- Nine paid holidays
- Tuition assistance
- Fun Friday hours, with work ending at 2:30 p.m.
- Volunteer Time Off and company-sponsored volunteer events
- Employee Assistance Program resources for legal, financial, and counseling support
- Discounts to eligible fitness centers for associates enrolled with Blue Cross
- Preventative care covered at 100%
- Lactation rooms at Rolling Meadows and plant locations
- Annual flu clinics at Romeoville and Rolling Meadows
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
