Client Services Representative

Veritext • Houston, TX

3d • $20 - $23 • Hybrid

About The Position

The Client Services Representative (Texas-Central) supports attorneys and legal teams after depositions, helping ensure the legal process remains seamless and efficient. The role handles transcript delivery, troubleshoots issues, manages changes and corrections, and follows up with clients to ensure expectations are met. The representative also builds relationships with service partners and vendors, responds to requests, coordinates issue resolution, and tracks assignment deadlines and order updates.

Requirements

• Client-centric mindset and ability to build strong relationships and handle sensitive client needs with care.
• Provide responsive, solutions-oriented service in a clear, professional, and kind manner, with excellent follow-up.
• Ability to thrive under pressure and solve difficult problems creatively.
• Proactive approach to anticipating needs and addressing problems.
• Ability to manage timelines, priorities, and multiple clients at once.
• Adaptability and willingness to collaborate amid ongoing change.
• Strong attention to detail and organizational skills.
• Comfort with technology, including proprietary software.
• 2–4 years of professional experience.

Nice To Haves

• Familiarity with court reporting or legal services.

Responsibilities

• Build and maintain strong relationships with reporters, agencies, videographers, interpreters, and other outside vendors, providing support and treating them as valued partners.
• Respond promptly to client requests received by email or phone queue.
• Resolve issues or escalate them as needed, collaborating with relevant departments and colleagues to ensure prompt, accurate resolution.
• Track assignment deadlines proactively, complete tasks on time, and promptly communicate potential delays to stakeholders.
• Communicate order updates and changes promptly and accurately to partners to ensure alignment and timely service execution.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Company-paid life insurance.
• Short-term and long-term disability insurance.
• Paid time off.
• Paid parental leave.
• Tuition reimbursement.
• Employee equity and referral programs.
• Mental health and wellness benefits.
• Matched 401(k).
• Earned wage access.
• Learning and development opportunities, including training, mentorship, and resources for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed