Client Services Representative

Veritext • Indianapolis, IN

8d • $20 - $23 • Hybrid

About The Position

As a Client Services Representative (Corporate Services) at Veritext, you support attorneys and legal teams after depositions by helping ensure the legal process is seamless and efficient. You manage transcript delivery, troubleshoot issues, handle changes or corrections, and follow up with clients to ensure their expectations are met. You also coordinate with partners and vendors to keep assignments and services on track.

Requirements

• Client-centric mindset and ability to build strong, loyal relationships and handle sensitive client needs with care.
• Provide responsive, solutions-oriented service quickly and kindly, using clear, professional communication and excellent follow-up etiquette.
• Ability to thrive under pressure and solve challenging problems creatively.
• Proactive approach to anticipating needs and addressing problems.
• Ability to manage timelines, priorities, and multiple clients at once.
• Adaptability and openness to change and collaboration.
• Strong attention to detail and organizational skills.
• Comfort with technology, including proprietary software.
• 2–4 years of professional experience.

Nice To Haves

• Familiarity with court reporting or legal services.

Responsibilities

• Build and maintain strong relationships with reporters, agencies, videographers, interpreters, and other outside vendors, treating them as valued extensions of the team.
• Respond promptly to client requests received by email or phone queue.
• Resolve issues or escalate them as needed, collaborating with relevant departments and colleagues to ensure prompt, accurate resolutions.
• Track assignment deadlines proactively, ensure tasks are completed on time, and promptly communicate potential delays to stakeholders.
• Communicate order updates and changes promptly and accurately to partners to support alignment and timely service execution.
• Manage transcript delivery, troubleshoot issues, handle changes or corrections, and follow up with clients.

Benefits

• Competitive compensation and total rewards package.
• Comprehensive medical, dental, and vision insurance.
• Company-paid life insurance.
• Short-term and long-term disability insurance.
• Hybrid work structure.
• Paid time off.
• Paid parental leave.
• Tuition reimbursement.
• Employee equity and referral programs.
• Mental health and wellness benefits.
• Matched 401(k).
• Earned wage access.
• Learning and development opportunities, including ongoing training, mentorship, and access to growth resources.
• Collaborative and inclusive culture with programs such as Veritext Summer Camp and Wellness Week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed