Client Services Manager, Home Care

BAYADA Home Health Care•Voorhees, NJ

7d•Onsite

About The Position

Jefferson Health at Home by BAYADA is seeking a full-time Client Services Manager for its New Jersey office in Voorhees. The position supports adult Home Health services across Burlington, Camden, and Gloucester counties. The Client Services Manager serves as a resource for clients, families, field employees, referral partners, and office leadership, coordinating services and staffing and supporting responsive, compassionate care. This is an exempt, office-based position with a Monday–Friday schedule and standard daytime hours of 8:30 a.m. to 5:00 p.m.

Requirements

Experience in healthcare, home care, staffing, scheduling, client services, or another service-based environment.
Strong organization, prioritization, communication, and problem-solving skills.
Ability to coordinate multiple priorities while responding to clients, families, and field employees in a timely manner.
Experience using computer systems for documentation, communication, scheduling, and record management.
Client-focused approach with strong relationship-building and conflict-resolution skills.
Ability to work full-time in a collaborative, office-based environment.

Nice To Haves

Prior Client Services Manager, service coordinator, staffing manager, healthcare operations, or similar experience.
Experience scheduling nurses or other clinical staff, including RN and LPN coverage.
Prior supervisory, management, team-lead, recruiting, or onboarding experience.
Home Health or other healthcare operations experience.
Experience managing a client caseload and coordinating individualized services.
Familiarity with Homecare Homebase (HCHB) or similar healthcare documentation and scheduling systems.
Bilingual skills, particularly Spanish.

Responsibilities

Manage an assigned caseload of Home Health clients and serve as a consistent resource for clients and families.
Coordinate client services, staffing, and schedules according to client needs, location, availability, and service requirements.
Schedule and support field employees, including registered nurses, LPNs, therapists, and other care-team members as applicable.
Monitor staffing coverage, attendance, call-outs, missed visits, schedule changes, and continuity of care.
Respond to client, family, caregiver, and field employee questions or concerns and coordinate timely resolution.
Partner with Clinical Managers and office leadership on changes in client condition, service needs, and care-delivery concerns.
Support referrals, admissions, service changes, and other operational processes that help clients begin and maintain care.
Maintain accurate and timely client, employee, scheduling, and service documentation.
Participate in recruiting, interviewing, hiring, orientation, and onboarding of field employees.
Partner with recruiting and clinical leadership to anticipate staffing needs and support office growth.
Help field employees understand client expectations, schedules, care plans, documentation requirements, and office resources.
Build positive relationships with clients, families, physicians, referral sources, and community partners.
Follow up on complaints, incidents, client concerns, employee issues, and service-recovery needs.
Track and communicate operational information, staffing trends, client needs, and service outcomes.
Use BAYADA systems and resources to support reliable service delivery, compliance, client satisfaction, and operational excellence.
Participate in office meetings, quality-improvement activities, and performance initiatives.
Welcome clients, families, visitors, and field employees and help create a positive, collaborative office environment.
Model The BAYADA Way of compassion, excellence, and reliability.