Client Services Manager, Home Care

BAYADA Home Health Care•Voorhees, NJ

1d•$53,000 - $56,000•Onsite

About The Position

Jefferson Health at Home by BAYADA is seeking a full-time Client Services Manager for its NJ (JNJ) office in Voorhees, New Jersey. This role supports adult Home Health services throughout Burlington, Camden, and Gloucester counties. The Client Services Manager serves as a central resource for clients, families, field employees, referral partners, and office leadership, helping coordinate services and staffing and provide responsive, compassionate support. The position manages an assigned client caseload and coordinates client services, schedules, and field employee coverage. It also supports operational processes, employee recruitment and onboarding, documentation, client and employee concerns, quality improvement, and office initiatives. The role is office-based and works in partnership with clinical and operational leaders to support reliable service delivery, compliance, client satisfaction, and operational excellence. The position is full-time and exempt, Monday through Friday, during standard daytime office hours of 8:30 a.m. to 5:00 p.m. The listed salary is $53,000–$56,000 per year.

Requirements

Experience in healthcare, home care, staffing, scheduling, client services, or another service-based environment.
Strong organization, prioritization, communication, and problem-solving skills.
Ability to coordinate multiple priorities while responding to clients, families, and field employees in a timely manner.
Experience using computer systems for documentation, communication, scheduling, and record management.
Client-focused approach with strong relationship-building and conflict-resolution skills.
Ability to work full-time in a collaborative, office-based environment.

Nice To Haves

Prior Client Services Manager, service coordinator, staffing manager, healthcare operations, or similar experience.
Experience scheduling nurses or other clinical staff, including RN and LPN coverage.
Prior supervisory, management, team-lead, recruiting, or onboarding experience.
Home Health or other healthcare operations experience.
Experience managing a client caseload and coordinating individualized services.
Familiarity with Homecare Homebase (HCHB) or similar healthcare documentation and scheduling systems.
Bilingual skills, particularly Spanish.

Responsibilities

Manage an assigned caseload of Home Health clients and serve as a consistent resource for clients and families.
Coordinate client services, staffing, and schedules according to client needs, location, availability, and service requirements.
Schedule and support field employees, including registered nurses, LPNs, therapists, and other care-team members as applicable.
Monitor staffing coverage, attendance, call-outs, missed visits, schedule changes, and continuity of care.
Respond to client, family, caregiver, and field employee questions or concerns and coordinate timely resolution.
Partner with Clinical Managers and office leadership to address changes in client condition, service needs, and care delivery concerns.
Support referrals, admissions, service changes, and other processes that help clients begin and maintain care.
Maintain accurate and timely client, employee, scheduling, and service documentation.
Participate in recruiting, interviewing, hiring, orientation, and onboarding of field employees.
Partner with recruiting and clinical leadership to anticipate staffing needs and support office growth.
Help field employees understand client expectations, schedules, care plans, documentation requirements, and office resources.
Build positive relationships with clients, families, physicians, referral sources, and community partners.
Follow up on complaints, incidents, client concerns, employee issues, and service recovery needs.
Track and communicate operational information, staffing trends, client needs, and service outcomes.
Use BAYADA systems and resources to support reliable service delivery, compliance, client satisfaction, and operational excellence.
Participate in office meetings, quality-improvement activities, and performance initiatives.
Welcome clients, families, visitors, and field employees and help create a positive, collaborative office environment.
Model The BAYADA Way of compassion, excellence, and reliability.